Rouen Tourist Office received the « Tourism Quality » label
Rouen Normandy Tourism & Congress, the Rouen Tourist Office, has been labeled Tourism Quality for the second time, following the audit conducted by So Touristique, an independent body. It has also renewed its ranking in the First Category, the highest qualification level for a Tourist Office in France. This marks its performance to welcome tourists at all level and to guarantee meeting visitors a unique and privileged response to their expectations.
The Tourism Quality commitments are:
– training the staff to optimize their skills
– offering a free multilingual documentation
– understanding and anticipating tourists’ expectations
– providing a unique and privileged contact
– regulary measuring the satisfaction of the tourists to meet their expectations